Shipping And Returns
Because we stock all of our items, all orders are usually processed and shipped within 1-2 business days. In many cases, your items will even ship the same day! We are also upfront about our shipping costs. Because we use a cost based shipping rate, you will never be surprised at checkout with an unexpected shipping amount. We treat every item you purchase as if it were our own and we take extreme care in packaging each order
All items are shipped by either UPS or United States Postal Service(USPS).
Generally, shipments under $35 in value and under 3 lbs. in weight ship via USPS which can take between 2 and 7 business days for delivery.
Shipments over $35 and/or over 3 lbs. in weight ship via UPS. UPS ship times vary depending on what area of the country we are shipping to. We are on the West Coast, so shipping using standard UPS can take up to 6 business days to the East Coast.
Note: The following shipping tables apply only to shipments within the United States.
Flat Rate Shipping Charge
|Product Total||Standard (3 - 5 Business Days)||Priority (2-3 Business Days)|
|Up to $35||$4.95||$7.95|
Shipping to Alaska, Puerto Rico and Hawaii
There is no additional shipping charge to Alaska, Puerto Rico or Hawaii. However, we do not offer express shipping to these regions.
Our Refund Policy:
At Cactaki, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 30 days of placing your order to obtain a return authorization number. We will not accept any returns without a return authorization number.
Once a return is authorized, if the product is defective, we will refund your payment and send you a return shipping label. Otherwise, you will receive your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
Please note that we do not accept returns on any personalized or monogrammed items in our store.
Once an RMA number has been received, please ship the item(s) by mail to:
Green Sequoia LLC
Irvine, CA 92620
Please include a copy of your sales receipt for faster service. When we receive the item, we will credit your account promptly and send you a copy of the refund memo.