Help & Frequently Asked Questions
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New visitors
Simply navigate to the product you are interested in purchasing, then click on the “Add to Cart” button. You will then enter the shopping cart area to view your list of items for purchase. If you are done shopping, click on the checkout button to complete your purchase where you will be prompted for shipping & payment information. All online transactions are secure & encrypted with SSL (secure socket layer) technology for ultimate protection of private and financial information.
We hope you have a wonderful experience shopping at Cactaki. All of our items have detailed pictures and descriptions at the click of the mouse. If there are any additional questions regarding any of the items, please contact us at info@cactaki.com. Just use the links at the top of every page to go to the item you want. If you get lost, or want to return to something you saw in a previous screen, you can use the links within the upper bar to retrace your steps.
Ordering
Cactaki accepts Visa, Mastercard, American Express and Discover credit card payments. For your convenience, we also accept payment via PayPal. All orders shall be processed and shipped once payment has been received.
All prices listed on our website are quoted in US Dollars.
Cactaki prices are extremely competitive with those of other retailers in the industry. Each month or so, we also send out discount coupons and promotional offers to members on our mailing list. We also offer complimentary shipping within the United States for all orders over $35.
Placing an order online is easy and convenient. Simply select the products you would like to purchase and place them in your shopping cart. When you are finished shopping, select the “check out” feature to begin the checkout process. Once you have entered your shipping and billing information, submit your order.
At the moment we only ship within United States.
Cactaki assures that all transactions conducted online are completely secure. Our website uses secure socket layer (SSL) certification. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.
We stock all of our items, so they will ship within 3 business days.
You will receive an email notification immediately following your order. You will then receive another notification once your product has shipped.
Shipping & Fulfillment
We use United States Postal Service to ship all orders. For more information, please consult our shipping page at Shipping & Returns
All orders that are under 3 lbs typically arrive between 2-5 business days after shipment via USPS.
Returns & Exchanges
At Cactaki, we want you to be completely satisfied with your purchase. We are confident that you will be happy with the quality of our products. However, if you are not satisfied with your purchase, you can return the products to us for a full refund. Please contact us within 14 days of receiving your order to obtain a return authorization number. We will not accept any returns without a return authorization number. Once a return is authorized, we will refund your payment less any shipping charges. If you received free shipping on your purchase, we will deduct the shipping fees we had to incur to ship the products to you. Please return authorized orders in its original form and packaging. We must receive the return within 14 days from the day the return authorization was issued. We reserve the right to reject any returns and exchanges that do not meet these conditions.
You may change or cancel your order as long as the order has not been processed and shipped by contacting us at info@cactaki.com.
Product Info
Cactaki 32oz bottle will fit in most cars’ cup holders. The diameter of the bottle is 2.7″, so as long as the cup holder is larger than that, the bottle should fit.
Cactaki 32oz bottle is NOT dishwasher safe. Please wash the bottle by hand with warm water and soap.
If your Cactaki water bottle is missing lid / lid plug / strainer, please contact us at contact@cactaki.com and we’re more than happy to assist you.
Our Cactaki water bottles are made of Tritan, a non-BPA, toxic-free plastic material. By using Tritan unique characteristics, we are able to create a bottle that is light, durable, and still provide a crisp, non-plastic water taste.
Security & Privacy Policy
All security & policy questions are covered extensively in our privacy policy located at security and privacy policy. We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider. By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in our privacy policy. We may from time to time update this policy. We will post any changes to our policy on our security and privacy policy page so that you are always aware of what information we collect and how we use it.
Cactaki is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by sending us an email at info@cactaki.com.
